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Etudes de cas

Dale Carnegie Training conclut des partenariats avec des entreprises de toutes tailles dans le but de produire des résultats professionnels et mesurables.

Consultez nos études de cas ci-dessous

Santa Clara Valley Bank
The Santa Clara Valley Bank (SCV Bank) is a three-branch bank based in California with about $115 million in assets.
 

Business Challenge

"Morale became less than optimal, and consequently, a kind of oppressive air pervaded the SCVBank work culture. Our teams lacked motivation to lucratively meet the needs of the market, and the situation unfortunately slowed the growth of our new branch," said Michael Hause, CEO.
 

Solution

Dale Carnegie Training put SCV Bank through an intensive Team Member Engagement program. Dale Carnegie Training specialists helped implement organizational changes as well as assess and strengthen SCV Bank's strategic planning process.
 

Results

SCV Bank has experienced outstanding bottom-line performance over the past sixth months. The changes that were made affected all components of the company from morale and communication to error rate and customer service.
 

"In the last six months, our teams have managed to achieve a 20% increase in loan growth and a 10% increase in deposit growth. I know that had it not been for such a convalescence of morale, these successes would have been impossible."

 
-Michael Hause, CEO, SCVBank
 
 
 
 
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Domaines de formation

Les compétences enseignées dans le cadre de notre processus IMAP couvrent six domaines de formation différents. Sélectionnez ci-dessous le domaine qui vous intéresse pour en savoir plus.
Engagement des collaborateurs Développement du leadership Efficacité commerciale Service
clients
Présentation efficace Amélioration des processus

Talent Management White Paper Gestion des talents
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Succession Planning White Paper Planification de la relève
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Employee Engagement White Paper Engagement des employés
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